Shipping policy

Shipping Policy

Last updated: 07-05-2026

Where We Ship

We currently ship to addresses in the United Kingdom and the United States. 

Processing Time

Orders are typically processed and dispatched within 7 business days of being placed, excluding UK and US public holidays.

Delivery Times (estimates, after dispatch)

  • United Kingdom: 4-7 business days
  • United States: 7-9 business days

Delivery times are estimates and not guaranteed, subject to customs processing, holidays or periods of high demand.

Shipping Costs

Shipping costs are calculated at checkout based on destination and order weight/size. "Free UK and US shipping on orders over $35"

Customs, Duties, and Import Taxes (International Orders)

For orders shipped outside the UK, your order may be subject to import duties, customs fees, or local taxes charged by your country's customs authority upon arrival. These charges are not included in our prices or shipping costs and are the responsibility of the recipient. We're unable to predict what these charges will be  please check with your local customs office if you're unsure.

Order Tracking

You'll receive a shipping confirmation email with tracking information once your order is dispatched.

Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window, please contact us at parentingsimplifiedhelpdesk@gmail.com and we'll investigate with the carrier.

Incorrect Address

Please double-check your shipping address at checkout. We're not responsible for orders delayed or lost due to an incorrect address provided by the customer, though we'll do our best to help resolve the issue.

If you realize you have entered an incorrect address, please contact us immediately at parentingsimplifiedhelpdesk@gmail.com. We will do our best to update the address if your order has not yet been shipped. Once an order has been dispatched, we are unable to redirect it.

Orders returned to us due to an incorrect address may be reshipped at the customer's expense.

 LOST, STOLEN OR DAMAGED SHIPMENTS

Once your order has been transferred to the shipping carrier, title and risk of loss pass to you. Parenting Simplified is not liable for lost, stolen, or damaged packages once they have been handed over to the carrier.

If your package is:

  • Lost in transit Please contact us and we will work with the carrier to investigate.
  • Marked as delivered but not received  Please check with neighbors and your local post office before contacting us. If the package cannot be located, contact us within 7 days of the marked delivery date.
  • Damaged upon arrival  Please take photos of the damaged packaging and product and contact us within 48 hours of delivery at parentingsimplifiedhelpdesk@gmail.com.

We will do our best to assist you in resolving any issues, but we are unable to guarantee replacements or refunds for lost or stolen packages once the carrier confirms delivery.

 UNDELIVERABLE PACKAGES

If a package is returned to us as undeliverable (due to an incorrect address, failed delivery attempts, or refusal of delivery), we will contact you to arrange reshipment. Reshipment costs will be the responsibility of the customer.

If you choose not to have the order reshipped, a refund may be issued for the product cost only (minus original shipping charges, if applicable), at our discretion.

We aim to respond to all inquiries within 1–2 business days.