Refund Policy

Last updated: 07-06-2026

For UK and EU Customers: Your Statutory Right to Cancel

Under the Consumer Contracts Regulations 2013, if you are a consumer based in the UK or EU, you have the right to cancel your order for a full refund within 14 days of receiving your goods, without giving a reason.

To cancel:

• Notify us within 14 days of receipt at  parentingsimplifiedhelpdesk@gmail.com
• Return the goods to us within 14 days of telling us you wish to cancel, in their original condition where possible
• We will refund you within 14 days of receiving the returned goods (or proof of return postage), using the original payment method

You are responsible for the cost of returning goods unless we sent the wrong item or the item is faulty.

Statutory rights for faulty or misdescribed goods: Separately from the above, if goods are faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. This right is not affected by whether an item was purchased on sale, and applies regardless of the 14-day period above (subject to statutory time limits).

For US and International Customers

We want you to be happy with your purchase. In addition to any rights available under the law of your own country, we offer:

• 30-day money-back guarantee: returns accepted within 30 days of delivery for a full refund, provided the item is unused and in its original packaging
• Return shipping costs are the customer's responsibility unless the item arrived damaged, faulty, or incorrect
• Refunds are issued to the original payment method within 5–10 business days of us receiving the returned item

Items Not Eligible for Change-of-Mind Returns

• Personalised or custom-made items
• Perishable or hygiene-sensitive items (e.g., opened feeding/teething products), where sealed for health/hygiene reasons and the seal has been broken
• Gift cards

Note: these exclusions apply to change-of-mind returns only. They do not affect your statutory rights regarding faulty, damaged, or misdescribed goods.

How to Start a Return

Email parentingsimplifiedhelpdesk@gmail.com with your order number and reason for return. We'll confirm the return address and next steps.

Refund Processing

Once we receive and inspect your return, we'll notify you of approval status and process your refund automatically to your original payment method. Please allow a few extra business days for your bank or card provider to reflect the refund.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery at parentingsimplifiedhelpdesk@gmail.com with photos where possible, and we'll arrange a free replacement or full refund, including return shipping costs.

You can always contact us for any return question at. parentingsimplifiedhelpdesk@gmail.com. Feel free ask.